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Privacy Policy

Last updated: October 2026

1. Important Information and Who We Are

Rune Technical Services Ltd. (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and process your personal data when you use our services, visit our website, or contact us.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Rune Technical Services Ltd. is the data controller responsible for your personal data.

Contact Details

  • Full Name of Legal Entity: Rune Technical Services Ltd.

  • Email Address: support@runetechnicalservices.com

  • Telephone Number: 07541954915

  • Postal Address: 20 Wallace Gardens, Stirling, FK9 5LS

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). However, we would appreciate the chance to deal with your concerns before you approach the ICO, so please contact us first.

2. The Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data about you, including:

  • Identity Data: First name, last name, title.

  • Contact Data: Property address, billing address, email address, and telephone numbers.

  • Financial Data: Payment details (bank account numbers, credit/debit card details processed securely via our payment providers).

  • Transaction Data: Details of services provided, electrical work completed, quotes issued, invoices, and payments.

  • Technical Data: IP address, browser type, and location data if you submit an inquiry through our website.

3. How We Collect Your Personal Data

We collect data from and about you through:

  • Direct Interactions: You give us your contact and financial details by filling in web forms, calling us, emailing us, or requesting a quote/site survey.

  • Property Inspections: Details captured during domestic or commercial site visits required to complete electrical installations, testing, or EICRs (Electrical Installation Condition Reports).

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we use your personal data in the following circumstances:

Purpose / Activity Type of Data Lawful Basis for Processing
To provide quotes, carry out electrical work, and fulfill contracts Identity, Contact, Transaction Performance of a contract with you
To process payments, manage billing, and recover debts Identity, Contact, Financial, Transaction Performance of a contract & Legitimate Interests
To issue official certification (e.g., SELECT / NICEIC certificates, EICRs, Building Standards notifications) Identity, Contact, Transaction Legal Obligation & Legitimate Interests
To manage our relationship with you (informing you of service updates or safety recalls) Identity, Contact Legal Obligation & Performance of a contract

5. Sharing Your Personal Data

We may share your personal data with trusted third parties for specific legal and administrative purposes:

  • Regulatory Bodies & Trade Associations: Competent Person Schemes (such as SELECT or NICEIC) and local authority building standards departments when registering certified electrical work.

  • Service Providers: Accounting software (e.g., Xero, FreeAgent), job management software, and IT support services.

  • Professional Advisers: Lawyers, bankers, auditors, and insurers.

  • Law Enforcement or Tax Authorities: HM Revenue & Customs (HMRC) and other authorities where required by law.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

6. Data Security and Retention

Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed.

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. By UK law, we must keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for 6 years after they cease being customers for tax and accounting purposes. Electrical safety certification records may be kept longer for safety and liability purposes.

7. Your Legal Rights

Under UK data protection laws, you have the following rights regarding your personal data:

  • Request access to your personal data (commonly known as a “data subject access request”).

  • Request correction of inaccurate or incomplete data we hold about you.

  • Request erasure of your personal data where there is no good reason for us continuing to process it.

  • Object to processing of your personal data where we rely on a legitimate interest.

  • Request restriction of processing your personal data.

  • Request the transfer of your personal data to you or a third party.

If you wish to exercise any of these rights, please contact us using the details provided above.